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Timma

Timma

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Trek Portland
http://bontrager.com/support/warranty/en I know this has a lot of convoluted mumbo jumbo legalise stuff but ... 5 year warranty. My personal opinion is that you shouldn`t be paying a dollar. period. And truthfully the shop would most likely be taking up its time and not making a dollar either. Hence, replacement of the whole wheel seems a bit more logical?! Anyways. Sorry to blather but, my 2 cents. tim.

Trek Portland
Spencer1, I have to say I am surprised at just a rim warranty. I don`t believe our shop is ''special'' in terms of the warranty we give but in 99.9% of cases w/ cracking rims on Bontrager wheels ... we get a new wheelset. Pre-built ... the whole 9 yards. Again, not knowing the whole situation I cannot comment more upon this but to give an example. Customer has a Trek 1500 from 4 years ago. Eyelets began cracking and wheel (rear, select) became unsafe. Replaced with a set of Bontrager Race Wheels. Tim.

Trek Portland
Spencer, As a Trek dealer (in canada) did you try to warranty the wheels before sinking the money into them? From my experience Bontrager wheels have a fantastic warranty that generally cover such occurences. Just a thought ...

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Trek Portland